Terms and conditions.

Delivery times.

All canvases are made to order and are normally dispatched within 48 hours of payment. We will email you once your order has been dispatched and, if you have given us your mobile phone number at the time of payment, we will text you to let you know your canvas is on its way. A tracking number can be sent on request, allowing you to monitor your parcel in transit.


Cancellation policy.

Due to the bespoke nature of our products, orders cannot be cancelled once a despatch date has been allocated and production has commenced.


Damages.

Full refunds or exchanges will be made for any items lost or damaged during transit. To qualify, please keep all packaging and artwork as delivered and notify us within 24 hours of the item arriving.

Please check the entire box for damage and, if possible, open the parcel and view the contents. Otherwise we advise all customers to sign, "NOT CHECKED" with the courier and score through any small print accepting the condition of the parcel if you have any doubts about damage upon delivery.

The cost of any items that are lost or damaged in the post will be recovered from the delivery company. Once we have received the compensation, you will be refunded the full cost including postage. Please allow up to 28 days for us to process your claim.


 

Any problems with any part of your order must be reported within 24 hours of receipt.

Due to the bespoke nature of our products, orders cannot be cancelled once a despatch date has been allocated and production has commenced.